Double Eleven Survey | Daily necessities consumption keeps C, and 50% of consumers think that JD.COM supermarkets are cheaper.
"The east wind blows, the drums are beating". This year, the "double 11" is exceptionally long, the platform rushes ahead of time, and consumers follow the boat closely. The annual "National Carnival Shopping Festival" has been staged. This "shopping festival" with a history of 16 years has gradually become a weather vane reflecting the vitality of domestic economy and consumption.
When the post-80s become the main force of the family, the post-90s become the backbone of society, and after 00, they step into the "big workplace" of society.
New consumption decisions and concepts have followed.
In order to perceive the trend of consumption environment and interpret the consumption experience of young people, we conducted a survey on the consumption habits of "double 11". Through investigation, we found that during the "double 11" period, nearly 50% of consumers spent money on eating, drinking and drinking, but they were troubled by the high-frequency purchase of daily consumables, and over 50% of consumers paid attention to supermarket daily necessities sets and blind box products; Nearly 40% of consumers want to avoid pits in daily consumption, such as seafood and aquatic products are not fresh, famous liquor is fake, baby is allergic to cream, and eating pet food often leads to diarrhea.
The survey also shows that young consumer groups advocate the "exquisiteness" of "the province and the flower", and most people begin to pay attention to the emotional value brought by daily necessities and please themselves through some "small surprises"; They hope to meet their actual needs through the shopping festival, and they are also looking for more rational and sustainable consumption methods.
"double 11" still accounts for the main consumption of food and drink.
Nearly 40% of consumers are eager for trivial daily necessities to save energy, worry and money.
Compared with previous years, this year’s "double 11" platforms have been stretched for a long time, almost seamlessly connecting with the National Day holiday, and the longest time even reached 35 days. Platforms and merchants have also tried their best to attract consumers’ attention, from high discounts of e-commerce giants to limited purchases of brands.
Countless consumers have begun to chop hands, expecting to harvest their favorite goods in this year’s "double 11" shopping feast. According to the survey, the consumption of eating, drinking and daily necessities still occupies the C position in the "double 11". Among the purchased and planned categories of goods, the consumer choice rate of eating snacks, fresh food, rice and miscellaneous grains and drinking milk, wine and beverages reached 44.91% and 44.26%; Personal care products such as shampoo and daily necessities such as clean paper products are also favored by 41.31% and 37.03% consumers respectively.

As daily consumables, consumers buy daily necessities in supermarkets frequently, with 45.69% consumers saying that they usually buy them piecemeal, and there is no specific cycle planning. 24.61% consumers buy it once a week, 16.05% consumers buy it every day, and 10.28% consumers buy it once a month. Although buying every day/week can ensure sufficient materials, high-frequency buying also has troubles.

We can see that consumers think that when shopping, supermarkets consume the most time and energy to eat and drink daily-use products, and it is also easy to step on the pit.
According to the survey, nearly 40% of consumers think that supermarkets buy daily necessities with high frequency and many brands and types. Although the amount of each purchase is not large, it is time-consuming and labor-intensive, and it is easy to step on the pit. Eating and drinking daily-use products is closely related to life, and some products even come into direct contact with the human body. If the quality is too poor, it will directly affect consumers’ experience and health. This is especially true for food and drink products. Poor quality will not only affect the taste, but also greatly reduce the safety. Deteriorated or harmful food will seriously endanger health.
Moreover, it is difficult to judge the quality of daily necessities intuitively. Some commodities will only be found to have quality problems after they are bought back. Although the consumption amount is not very large, it wastes time and delays use, which ultimately affects the mood. Therefore, nearly 40% of consumers said that they most want to avoid pits on daily-use products in supermarkets.

Therefore, consumers hope to have innovative products and services to make shopping more worry-free, labor-saving and time-saving. According to the survey, 40% of consumers hope that the platform can launch some regular delivery and regular purchase activities, which will save time and effort; Nearly 40% of consumers hope to introduce some supermarket sets or even blind box products, so that they can enjoy the fun of unpacking blind boxes of daily necessities and try different products at the same time.

Suit products meet the demand. C debut
Daily necessities consumption enters next level.
This year’s "Double Eleven" shopping carnival presents a new consumption trend, and 40% of consumers are concerned that "supermarket sets and blind box products, such as fresh blind boxes, individual protective sets, beer sets, snacks and family buckets, have played daily necessities into conspicuous packages, but they are also very interesting".
Moreover, the survey shows that nearly 30% of consumers are loyal fans of suit products, have their own opinions and preferences, and buy suits like reunion of old friends; There are also some consumers who say that they seldom buy package products in the past, but they are willing to try different package product combinations.

Different types of suits are favored by different consumers. Nearly 40% of consumers like to clean the whole barrel of paper products, and regularly buy a set of common paper products such as paper extraction, kitchen paper, handkerchief paper and wet toilet paper to meet the needs of different scenes in the family. 35.64% of the "foodies" like the whole family bucket of food, such as super bucket of cooking food, whole family bucket of pastry food, instant family bucket, etc., which can be enjoyed alone or shared at parties. 35.02% consumers tend to wash hair care sets, body care sets, oral care super barrels and other personal care products. One-stop shopping saves time and energy. In addition, super bucket for cleaning clothes, whole bucket for snacks, and multi-flavor liquor combinations are also favored by consumers.
In addition to these common product packages, fresh blind boxes are also consumers’ expected choices. Nearly 30% of consumers want to set vegetables, seafood, meat, etc. in blind boxes according to categories or healthy eating needs, and what to eat at each meal depends on opening blind boxes, which can gain a worry-free and interesting consumption experience.

In the past two years, the blind box products launched by supermarkets have been liked by young consumers. Blind boxes of meat, fruits and vegetables are all popular choices. It is novel and fun to introduce mutton, mixed fruits and fresh vegetables in the form of blind boxes. It can satisfy the curiosity of young consumers through the unknowns and entertainment of lucky boxes, and can also help young people solve the big life problem of "what to eat", saving time and effort.
At present, there are two kinds of fresh blind boxes on the market. The first kind is blind boxes with different prices, which contain everything, including chicken, duck, fish and seafood. The price tag is different, but after opening it, it is cheaper than buying it directly, and occasionally you can earn it. The second shows that it is a certain product, and there is a small probability of getting high-end goods, just like winning the lottery.
No matter which category it is, the comparison items will have greater preferential strength, which is undoubtedly a great attraction for consumers. Therefore, when asked why they buy suits and blind box products, high cost performance is the first reason why young people choose to buy them.
The advantage of high cost performance makes consumers feel like they have found the "treasure" of shopping when buying suits and blind box products. Some consumers even opened Boston lobster in a 10-yuan fresh blind box and spent less money to buy premium products. More and more young people can’t stop it.
There are also 40% consumers who think that the suit products are time-saving and labor-saving, and the categories are rich, which can meet diversified needs. Suit products and blind box products can meet the needs of consumers in many aspects at one time, without them having to choose and match among many items.
At present, supermarkets provide more innovative services in packaging products and fresh blind boxes. Services such as regular purchase and regular push of different products, no-eat-and-return, and return of quality packages provide convenience for consumers. At the same time, they can also make consumers feel at ease to buy, so that trivial daily necessities consumption can enter a new stage, so that consumers can enjoy rich commodities, avoid unnecessary expenses, and save time, effort, money and worry.

Of course, consumers’ expectations for set products and blind box products don’t stop there. They hope that the quality and preferential strength of blind box products can be by going up one flight of stairs. Nearly 50% of consumers expect businesses to further optimize product mix and preferential policies on the premise of ensuring product quality, bringing them more surprises and benefits.
When asked where they got the information about daily necessities sets and blind box products in supermarkets, nearly 60% of consumers said they got it from JD.COM platform, and over 70% of consumers tend to buy daily necessities sets and blind box products in supermarkets in JD.COM.

The essence of consumption is to serve people. This year, the essence of "double 11" is more prominent, and the consumption behavior shows a trend of paying more attention to oneself and "pleasing oneself".
More than 40% of consumers pay more attention to their own needs, increase their consumption of body, mouth and hair care products, and pursue all-round care for themselves. Nearly 40% of consumers also hope that the platform can serve themselves, pay attention to the regular purchase activities of the platform, and hope that merchants can distribute supermarket daily necessities according to their habits, saving effort and money.
At the same time, 34.99% consumers bought more domestic daily necessities in double 11 this year because of its reliable quality. 34.11% consumers want innovative services and products for daily use products to get rid of their troubles in purchasing. 31.55% consumers are more concerned about the daily necessities service guarantee in supermarkets, such as Jian Zhen of white wine and guaranteed return of snacks.

There are also many interesting phenomena in this year’s double 11. In addition to the appearance of set products and blind box C, some intelligent and novel pet products have become the "good heart" of cute pet owners, and plush toys such as Jellycat, which can provide emotional value, are popular. Wine and foreign wine have also become the must-buy list for many female consumers. Health, self-esteem and no burden have become the new pursuit of most young consumers.
As for the protection provided by the platform, you can get compensation if you buy seafood, aquatic products and fruits that are not fresh. Famous liquor also provides Jian Zhen service, and even snacks that don’t taste good and diapers that don’t fit the size can be returned.
It can be said that this year’s "double 11" shopping festival is a two-way trip for large consumers and platforms.
The consumption concept is "exquisite"
Consumers hope that the platform will offer more sincere discounts.
The consumption concept of "I can buy expensive, but I can’t buy expensive" has become the consensus of more and more young consumers, especially young consumers.
In this survey, 45.69% consumers believe that they should pursue a decent and frugal lifestyle, that is, they should adhere to the concept of "the province should spend flowers" and deal with daily consumption with an exquisite "dig" method; There are also 42.70% consumers who think that they should do a good job in consumption management, consume smarter and more seriously, and plant grass carefully; Of course, there are also 34.79% consumers who think that they can spend less, but the quality of consumption cannot be reduced, and the last stubbornness of the "middle class" should be maintained.

It can be seen that in the current environment, more and more young consumers do not blindly consume, but weigh every expenditure repeatedly. While ensuring the quality of life, they try to avoid unnecessary waste and pursue high cost performance, which has become the summary of this young people’s consumption and life proposition.
Various platforms also launched various preferential policies during the "double 11" period, but the dazzling preferential policies continued to be criticized by consumers this year, especially when purchasing daily necessities in supermarkets, and consumers showed obvious aversion to complicated rules.
As many as 54.38% people are eager to meet attractive prices and strong promotion efforts when buying these goods. They don’t want to be troubled by various complicated promotion rules, but only want to enjoy the benefits simply and clearly.
Some consumers said that the longest road they have traveled is the routine of the platform. In the consumption of daily necessities in supermarkets, the first thing consumers want to avoid is the pit of price fluctuation, the lowest price in the whole network, and the price will be reduced after buying, accounting for 57.07%, followed by various complicated preferential rules, which are complicated and incomprehensible, accounting for 55.93%.

For this reason, consumers hope that they can get their money’s worth while shopping easily. When buying products, they hope that businesses can provide powerful prices and promotions, and once they buy expensive products, they can get corresponding compensation.
In the eyes of consumers who placed orders in the first week, 52.14% thought that the prices of daily necessities in supermarkets in JD.COM were cheaper, while Pinduoduo and Taobao/Tmall accounted for 32.43%. It can be seen that in the eyes of consumers, JD.COM has a great cost-effective advantage. Moreover, according to the survey results, 83.53% of consumers in double 11 said they would shop in JD.COM.
"Emotional Partner" in Supermarket
The magic weapon for young people to "taste the class"
In today’s era of diversified consumption, young people are gradually embarking on the road of returning to the consumption concept of "real need". But the "need" here is not only to meet the consumption of Engel coefficient, but to go beyond the simple practicality of goods and pay more attention to the commodity characteristics symbolizing "consumption upgrading".
They are willing to give generously for the emotional value contained in the goods. Creative creative toys, exquisitely designed scented candles, interesting creative green plants, various creative blind boxes, toys with novel tastes … The rich and diverse emotional value goods in the supermarket provide more emotional partners for young people.
The convenience of online supermarkets makes young people more keen to find emotional value here. After a busy day, they don’t need to go out, just swipe on the shopping page, and they can easily choose the products that can cure themselves.
Migrant workers are willing to put creative green plants such as "banana green banana", "dynamic light pineapple" and "pine" on their workstations to add fun to their daily work; Office workers can relax by squeezing toys, and 35.96% of consumers like creative wenchuang toys, and 34.31% of consumers will order a single serving of aromatic essential oil.
Brand plush toys such as Jellycat, which have exploded on social networks, have also become the hearts of 26.78% consumers. In JD.COM, the popular models of Jellycat, such as Bartholomew Bear, Bunny Rabbit and Eggplant, are in the forefront of the sales list of plush toys.

Young people’s consumption concept has gradually extended from functional to enjoyment and cure, and they are keen to create a "better self" by buying these seemingly useless goods. These goods are like tools for their self-growth and expression of personality, carrying their pursuit of ideal life and "concoctions" to remove the strong "class flavor".
On social platforms, some people sum up the consumption mentality of young people, saying, "I’m willing to buy a thousand dollars." "Within my own financial capacity, it is worthwhile to buy something I like and be happy every time I see it." Some consumers said this.
Getting inner satisfaction for pleasure is one of the main reasons why young consumers place orders for "emotional goods", and nearly 40% of consumers spend money to buy emotional value, seek spiritual comfort and release stress and anxiety.
In today’s society, the pressure of study, work, marriage and other aspects makes young people need comfort and encouragement more.

For young people, these goods that provide emotional value are a symbol of the quality of life and a manifestation of the pursuit of exquisite life.
In terms of personal care, young people also show a positive consumption attitude. 45.36% of consumers’ concerns about the efficacy of personal care products have changed significantly. In the past, the cleaning and moisturizing functions of personal care products may be able to meet their basic needs, but now, they are gradually pursuing special effects such as whitening, anti-aging, oil control and acne removal.

What is reflected behind this is young people’s higher pursuit of their own appearance and health. They hope to maintain their youthful vitality and good image by using these personal care products with special effects. At the same time, 44.03% of consumers are aware that the increase in the demand for individual care products will lead to the increase in the consumption demand for small samples.
For example, JD.COM provides a wealth of package products to meet the diverse nursing needs of young people, while the sample package also provides consumers with the opportunity to try new products, which is both convenient and affordable.
In the eyes of young consumers, whether paying for emotional value or upgrading the demand for personal care products is an investment in their emotions, a reward for their hard work and hard life, and making their lives better.
"double 11" shopping activity is like a grand festival in young people’s hearts, full of expectations and surprises, and every big promotion is like a shopping spree. But for young people, shopping is not limited to the promotion period, it has become an indispensable part of daily life.
We hope that we can observe young consumers’ consumption decisions, shopping habits, consumption experiences and so on, and listen to every voice in the ever-changing consumption trend. These voices may be young people’s persistent pursuit of quality life, or their constant exploration of self-worth, and all these are reflected in their consumption behavior.
Data News Editor: Chen Hualuo
New Media Design: Miao Qihui
Proofreading: Fu Chuncheng


























