13 departments punish harassing calls, and marketing calls without your consent can be reported.
BEIJING, July 31 (Reporter Wu Tao) Recently, 13 departments, including the Ministry of Industry and Information Technology, the Supreme People’s Court and the Supreme People’s Procuratorate, issued the "Special Action Plan for Comprehensive Remediation of Harassment Calls", which started in July 2018 and lasted for one and a half years, focusing on rectifying commercial marketing, malicious harassment and illegal and criminal harassment calls.
It is worth noting that the "Program" clearly proposes to regulate the commercial marketing behaviors of four key industries: financial telemarketing, telemarketing for selling houses and renting houses, telemarketing for medical institutions and health food production and operation enterprises, telemarketing for human resources services and tourism.
Have you ever encountered such harassing phone calls, "We just launched a real estate, do you think about it?" and "Do you need a loan?" It is not difficult to predict that such harassing calls will be reduced in the future.
Taking the telemarketing of medical institutions and health food production and operation enterprises as an example, the "Proposal" points out that the supervision of medical institutions and health food production and operation enterprises suspected of illegal telemarketing should be strengthened, and medical behaviors such as maternal and child health care, medical beauty and health food production and operation should be standardized.
With such strict management, will it be impossible to make marketing calls to users in the future?
The "Proposal" points out that if commercial marketing outbound calls are carried out, users’ consent should be obtained, a white list of users should be established and relevant basis materials should be kept, and the outbound call time and behavior should be standardized, so as not to affect the normal life of users.
After the user explicitly refuses, he shall not continue to make calls to him.
What should I do if I explicitly refuse to answer the phone and receive a harassing call? Don’t worry, the reporting channel will be established in multiple ways.
The "Proposal" pointed out that first of all, it is necessary to provide reporting channels, including telephone, website, mobile phone application and other channels, and inform the relevant competent departments of the clues reported by the masses.
Of course, these are inseparable from the cooperation of basic telecommunications enterprises. What should basic telecommunications enterprises do?
First of all, "whoever accesses is responsible", and the basic telecommunications enterprises strictly examine the user qualifications of voice lines and code number resources such as "95", "96" and "400" to standardize the use of resources.
It is also necessary to regularly check voice relay and Internet private line access, put an end to the illegal use of line resources, and strictly prohibit the provision of line resources and business access for illegal operations and out-of-range operations.
In addition, it is necessary to strengthen the contract constraints of telephone users. Users who make harassing calls should be disposed of and investigated for breach of contract according to the agreement. Those who violate laws and regulations should be reported to the relevant competent authorities in a timely manner.
In this regard, the reporter contacted the three major operators, and some operators said, "There is no detailed response yet, but we will resolutely implement the relevant national requirements."
It is not easy to do this, and naturally it is inseparable from technical means.
In particular, the reporter learned that there are many "black technologies" on the market, which can change the number of the caller ID. After receiving it, the user feels like a very "serious" number and can’t help but answer it.
But in the future, this way may fail. The "proposal" pointed out that the technical prevention capability will be comprehensively improved. Among them, strengthening calling number authentication and call traceability.
Specifically, basic telecommunications enterprises should strictly regulate the range of number segments that can be used by corporate customers, and it is strictly forbidden to use transparent transmission technology to make virtual calling numbers or modify calling numbers themselves, and intercept all calls that fail authentication. Keep the communication data, and cooperate with the tracing of calls.
In addition, basic telecommunications enterprises should strengthen the construction of supporting technical systems for harassing phone interception, and improve the ability of harassing phone identification and interception. Strengthen the interception of overseas incoming calls with false numbers beginning with "+86", and do a good job in screening and intercepting harassing calls such as irregular calling numbers and "ringing" and "calling you to death".
In the future, basic telecommunications companies, mobile resale companies and related Internet companies should provide mobile phones with warning services such as marking, intercepting and risk prevention and control of suspected harassing calls through SMS, flash messages and application software.
In fact, at present, many Internet companies are already doing harassing phone marking and early warning. According to the data provided by 360 mobile guards to Zhongxin.com, in 2017, a total of 38.09 billion harassing calls were intercepted and about 9.85 billion spam messages were intercepted.
As for specific interception, marking and early warning, china communications standards association should speed up the formulation of relevant standards.
It is not enough to have technology alone. The "Proposal" is clear that it will crack down on information disclosure at the source and focus on detecting a number of criminal cases that infringe citizens’ personal information.
Severely crack down on illegal and criminal acts of illegal selling or providing citizens’ personal information to others by staff of various administrative organs and key units such as telecommunications, finance, medical care, education, property, logistics and delivery.
It will also focus on detecting a number of illegal and criminal cases such as fraud, extortion and false advertising by telephone.
All departments have imposed joint punishment on enterprises and individuals with serious violations, making them "untrustworthy in one place and restricted everywhere".